Archive for the ‘one-on-one’ Category

Dust Off Your Enthusiasm

Thursday, January 28th, 2010

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MP3 File


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Do you cringe when you hear an infomercial guy yelling with rollercoaster inflections in his voice? I know I do. He’s trying so hard to sound enthusiastic, but he just sounds annoying. All that hype-y up and down in his voice comes across as totally phony, doesn’t it?

Enthusiasm Is Not Cool

That 3 AM salesman is contributing to the bad rap given to expressing enthusiasm. Plus, it’s not really cool to sound excited about things. In fact, there’s a current trend in everyday talking (especially for younger women) to speak in a fast kind of monotone.

Regardless of your age or gender, if you’re speaking to clients without enthusiasm, you’re working against yourself in your business. And I know you don’t want to do that. If you don’t sound excited about what you’re doing, how do you expect them to get excited?

You Don’t Have To Fake It

Expressing your excitement about what you’re teaching or offering needs to be genuine. People want to listen to real people speaking in an authentic way. That honesty helps create the relationship essential to doing business with someone. So don’t fake it. That won’t help you either.

You want to activate your own energy and passion when you’re speaking. The word “enthusiasm” comes from the Greek “en theos” meaning “the god within.” So it’s your highest self, your spirit that generates your own deep enthusiasm about what you do. It’s always there in you – not something you need to manufacture or bring in from an outside source. It just hides from you sometimes.

So Fire It Up

enthusiasm

I know – some days it’s easier than others to ignite your zeal (don’t you love that word?) for what you do. Here are some tips to help with that:

  • Take the time to write down why you’re passionate about what you do and what your vision is for your business. Pull this out and read it to refresh your memory.
  • Keep track of your wins in a journal so you can use them as fuel. Include testimonials, sales you’ve made, new subscribers, new clients – you get the idea. Again, keep this wins journal handy to look at when you want a boost.
  • If nobody’s around, read these things out loud to your imaginary buddy, saying, “listen to this!”
  • Jump up and down. Punch the air. Get your body into the act!
  • Think of something else that gets you really excited and raise your overall level of spirits.
  • Give yourself an old-school pep talk like you’re your own athletic coach.
  • When you’re on the phone, stand up and move around.

People really love enthusiasm, whether it’s trendy or not. It just feels good to be around somebody who’s excited and happy, doesn’t it? And people listen much more deeply to an enthusiastic speaker. They retain more of what they’ve heard because they felt good while they were hearing it. This is a great rapport builder, and raises the know-like-and-trust factor in your listener. So speaking with energy and excitement is a great marketing tool.

Dust off your own enthusiasm when you’re speaking in any business situation. And if you want some outside assitance, I’m here to help you with that. Just contact me.

What are thoughts? What tips do you have? Leave a comment and let us know!

Doing Biz With Friends – Keeping It Clear

Wednesday, November 18th, 2009

awkward convo

What happens when a friend asks about your services? Do you talk to her the way you would another prospective client? Or is it a whole ‘nuther ball game?

For a lot of people, this conversation gets really awkward. Your speaking confidence just evaporates.

The Challenge

Two things are likely going on here: The first is that feelings are distracting you – uncertainty and worry (maybe even dread) about the conversation.

The second reason is that your head fills with questions asking for answers:

  • Does she want to hire me?

  • Does she want a discount? Should I give it to her?
  • I can’t charge her full price. She’s my friend! What should I do?
  • Should I offer to work with her for free?
  • Should I ask about doing a trade?
  • She gave me a discount, so is she expecting me to do the same?

Here’s a simple solution: Adopt a policy. That keeps it clear, clean and easy. You know how to do this because you have other policies in your business – even if they’re not formally written down. They are simply guidelines for dealing with situations.

Boundaries between friendship and business can get very fuzzy with discounts and trades. Part of the problem may be that you don’t actually agree on the value of what you offer versus what they offer. But because you’re friends, you don’t talk about that.

Here’s another potential problem: If you offer 50% off to one friend, and another hears about it, are you prepared to do the same for the second person? Even though she’s not really a close friend? This can get very sticky. I’ve been there, and so have some of my clients.

The Solution

Write down what you want to consistently do in these situations. This way you don’t have to decide on a case-by-case basis. The simplest (and cleanest) solution is to pay everyone full price yourself and ask those you serve to do the same – including friends.

Now write out what you want to say and practice saying it. Start out by stating what YOU do, as you respect the skills and offerings of anyone you hire. Then segue into saying this is what you ask from people who choose to do business with you. You can say it’s your policy or your business practice.

Avoid any temptation to apologize. That introduces a vibe that’s really counter-productive for you both. There’s really nothing to be sorry for. You want to give the best possible service, don’t you? Having your delivery of service be un-clouded by questions of value frees up your energy to do your very best.

Trust me – it will get easier each time you say it. And your policy could end up saving your friendships – the most valuable thing of all!

The Transformation Conversation: How To Relax Your Speaking Fears

Wednesday, November 4th, 2009

transformation

One sure way to reduce your speaking fears is to shift your focus. Set aside those questions that drive your discomfort. You know the ones:

  • Can I really do this?
  • Will they like me?
  • What if I don’t say this right?

Instead, shift your focus to the transformation your service or product will create for your audience. This works whether you’re talking with one person, a whole room full of folks, or hundreds of people on a teleseminar.

How It Works

Start by visualizing just one person (preferably your ideal client). Now picture them totally transformed by what you offer. Really get into imagining all the ways their life can be changed by your service or product. YOU know what that looks like and feels like. You’ve seen it with other people — right? Can you feel that excitement? I’m grinning just writing about it!

Now bring that energy and vision to your conversation and your anxiety is just pushed aside. When you’re fired up with that enthusiasm from knowing the possibilities, it’s contagious. Your listeners could care less whether you “say it right” or not. They’re caught up in your vision for them of what can be created with your service or product.

And underneath your enthusiasm, you’re relaxed because now the conversation has nothing to do with your fears and your worries. You could actually have fun! AND you’ll be doing a better job of getting your best message across.

Bonus Tip

Do a dry run first. Take some time to practice this on your own by following these steps:

  1. Define your ideal client. Write out a complete description of a person who fits your definition of who you’re the best match for.
  2. Make a list of every benefit your offer can create for your ideal client.
  3. Go even further, asking what’s the benefit resulting from each of those benefits.
  4. Now picture that ideal client experiencing those benefits.

Try this with your own business speaking and leave a comment below — Let us know how this works for you.