Archive for November, 2009

Speaking & Fear of Rejection Part 2 – Am I An Expert?

Friday, November 27th, 2009

In Part 1 of this series we discussed the fear of rejection of your words when you’re speaking. If you missed that post, be sure to check it out here.

doubt

Another way fear of rejection shows up as public speaking anxiety is when you’re afraid they’ll reject your expertise. You know – those doubts that sound like this:

  • Who would want to listen to me?
  • What if I don’t sound as good as ___________ (insert other expert here)?
  • I must be kidding myself. Who do I think I am?

Do you realize these are common doubts and fears? Listen closely to very successful people, and you’ll hear them mention these concerns popping into their minds, too. So you’re in good company!

What To Do

These fears about your expertise don’t have to derail you. And they don’t have to stop you from speaking up. There are steps you can take to help yourself to move past the fear.

  1. Use that question “Who would want to listen to me?” It’s actually a great incentive to craft your talk more carefully. The answer to the question is this: People who think you can solve their problem are the ones who would want to listen. So speak directly to them, and only them.

    When you’re writing your talk or intro or elevator speech, imagine your ideal client sitting across from you. Then write to them. When you get to speaking this out loud, your passion will shine through because you’re addressing your people, your targeted community.

  2. “What if I don’t sound as good as WhatsHerName?” It’s natural to compare ourselves to others. We all do it. But this question is NOT useful.

    Here’s why: You’re comparing apples and oranges. You are uniquely you. Your message and the way you deliver it is different from everyone else, because you’re a different person. So you’re going to sound different from her. And that’s a good thing.

    There are more than enough clients and customers to go around. You want to connect with the ones who are the right fit for you. That’s why it’s so important to relax as much as you can so you can be yourself. And let that unique you shine through to click with your people.

So keep checking out others in your industry. Learning from what they’re doing and how they’re doing it. See what you want to try yourself, and what you want to avoid. Maybe form partnerships when you see how your offers actually complement each other. But quit comparing yourself, because there’s nobody out there just like you. And there are people just waiting to hear what you have to say!

Stay tuned for Part 3 – Fear of Rejection of You Personally.

Speaking and Fear of Rejection – Part 1

Monday, November 23rd, 2009

rejected

Is your fear of speaking really a fear of rejection? That’s at the bottom of public speaking anxiety for a lot of people. And women often have a bigger problem with this than men do – at least in my experience. There are clear reasons for that, but that’s another post…

The way to deal with this fear (like any fear) is to first take a closer look. What are you afraid might be rejected? Your words? Your expertise? You personally?

Rejection Of Your Words

In Part 1 of this series, we’re dealing with a fear of rejection of your words. Stay tuned for Parts 2 and 3 to cover those other rejction fears. Let’s look a little deeper at this issue of the words you speak. Here are a few facts to consider:

  • Fact A: Your words only count for 7% of the actual message that you deliver. 7%! Isn’t that incredible? The biggest part of your message is conveyed through your body language, facial expression and tone of voice. So that seriously takes some pressure off your words, doesn’t it?

    When you’re speaking – whether to a client or a large audience – your intention is to connect with them, isn’t it? That’s what communication is all about. And people connect at the heart. That’s where those nonverbal elements come into play. They’re watching your eyes. They’re looking to see if you’re paying attention to them. They want the feeling that you care about them and their problem.

  • Fact B: They want to experience positive emotions from hearing you – relief, hope, peace of mind. That experience does not come from your words.

    We’ve all heard words that sound empty, where the emotion doesn’t match the actual words. Picture an eye-rolling teenager saying “I’m sorry” to a scolding teacher. The words aren’t conveying their real meaning, are they? Do you see how this reduces the pressure for you to get your words perfect? If your fear of rejection is about words, I hope that your fear is shrinking.

On the positive side of things, think of the people you enjoy doing business with. They are just regular people, aren’t they? Just like you. Now think of their speaking styles. Do they all have perfect grammar? Are they all fabulous speech writers and award-winning orators? Is their language completely clear of “uh” and “y’know”? Of course not! And yours doesn’t have to be either.

For now, stop worrying about your words and focus on relaxing so your face, voice and body can react naturally. That’s what will help you connect to people so you can really get your message across to them.

Bonus:

Once you get some practice speaking naturally, you’ll find it much easier to work with improving the actual words if you want to. It’s ironic that once you let go of the fear about the words, your options for words open up. Your creative ability and willingness to experiment with new phrases totally expands once your anxiety is gone.

Doing Biz With Friends – Keeping It Clear

Wednesday, November 18th, 2009

awkward convo

What happens when a friend asks about your services? Do you talk to her the way you would another prospective client? Or is it a whole ‘nuther ball game?

For a lot of people, this conversation gets really awkward. Your speaking confidence just evaporates.

The Challenge

Two things are likely going on here: The first is that feelings are distracting you – uncertainty and worry (maybe even dread) about the conversation.

The second reason is that your head fills with questions asking for answers:

  • Does she want to hire me?

  • Does she want a discount? Should I give it to her?
  • I can’t charge her full price. She’s my friend! What should I do?
  • Should I offer to work with her for free?
  • Should I ask about doing a trade?
  • She gave me a discount, so is she expecting me to do the same?

Here’s a simple solution: Adopt a policy. That keeps it clear, clean and easy. You know how to do this because you have other policies in your business – even if they’re not formally written down. They are simply guidelines for dealing with situations.

Boundaries between friendship and business can get very fuzzy with discounts and trades. Part of the problem may be that you don’t actually agree on the value of what you offer versus what they offer. But because you’re friends, you don’t talk about that.

Here’s another potential problem: If you offer 50% off to one friend, and another hears about it, are you prepared to do the same for the second person? Even though she’s not really a close friend? This can get very sticky. I’ve been there, and so have some of my clients.

The Solution

Write down what you want to consistently do in these situations. This way you don’t have to decide on a case-by-case basis. The simplest (and cleanest) solution is to pay everyone full price yourself and ask those you serve to do the same – including friends.

Now write out what you want to say and practice saying it. Start out by stating what YOU do, as you respect the skills and offerings of anyone you hire. Then segue into saying this is what you ask from people who choose to do business with you. You can say it’s your policy or your business practice.

Avoid any temptation to apologize. That introduces a vibe that’s really counter-productive for you both. There’s really nothing to be sorry for. You want to give the best possible service, don’t you? Having your delivery of service be un-clouded by questions of value frees up your energy to do your very best.

Trust me – it will get easier each time you say it. And your policy could end up saving your friendships – the most valuable thing of all!